Losing 80% of Customers!

By |2021-03-26T15:01:44+00:00March 26th, 2021|Categories: Interruptions|Tags: , |

You are the manager of customer retention. You report to the boss one day, "Wow, we had a great three months of business and 80 percent of our customers walked away." Incredible!? Then the boss says to you, "Great job, I'm really excited about 20 percent and I think that our board will give you a [...]